Frequently Asked Questions

Ordering and Fitment

How do I find and order parts for my car?

Choose your vehicle's Year, Make, Model and browse the category and the parts you need through our search tool. Alternatively, you may use the search bar at the top of our website to search for a specific part number, your vehicle's Year, Make, Model, a part name, or a combination of all of these. Add the selected parts to your cart and complete the checkout process to place your order.

How can I confirm if a part would fit my car?

Check the fitment information on the product page, including drivetrain, body type, position, and notes, to ensure perfect fitment. You can also consult the fitment table provided below the product description. If you are still unsure, contact us and our trained staff will guide you.

Do you guarantee part fitment and compatibility with my car?

Yes, we guarantee perfect fitment of our products with your vehicle as long as all the fitment details listed on the product page are respected. In addition to Year, Make, and Model, pay attention to specific details noted within the fitment table at the bottom of product pages — including trim, engine, body doors, transmission, and more.

Do you offer one-sided, individual parts or kits only?

We sell both one-sided parts and complete kits, so you can order exactly what you need.

Which parts and categories are your specialties?

Brakes!

What is the quality of your products?

We never compromise on quality. Our products are manufactured by globally recognized leaders in their respective fields, ensuring you receive only premium aftermarket auto parts. All products are tested against strict industry standards and meet or exceed required quality and safety specifications.

What is the difference between a Strut and a Strut and Coil Spring Assembly?

A Strut refers to the shock-absorbing unit alone, whereas a Strut and Coil Spring Assembly includes the complete assembly — the strut, a coil spring, and a strut mount. While the terms are sometimes used interchangeably, they are different products.

What is meant by the left and right sides of a vehicle?

The left side refers to the driver's side, and the right side refers to the passenger's side of the vehicle.

Can I order a part if I'm not sure of my exact trim or engine?

We recommend confirming your vehicle's full specifications before ordering to ensure fitment. If you're unsure, reach out to us — our team is happy to help you find the right part.

Shipping, Warranty, and Returns

What is the estimated delivery time for my order?

We prioritize fast processing and shipping. Orders are typically prepared and shipped the same day (or the first business day after weekends and holidays). Delivery usually takes 1–3 business days. Please refer to our Shipping Policy for full details.

Do you offer free shipping?

Yes! We offer free shipping on orders over $99 anywhere in Canada. Our warehouse network across the country helps us deliver quickly and affordably.

What is your warranty policy?

Our products come with a limited lifetime replacement warranty by the manufacturer. This covers manufacturing defects and issues with the part itself, but excludes regular wear and tear or damage caused by improper installation. Please contact our support team if you need warranty assistance.

How can I return a product?

We offer a straightforward return process for your peace of mind. Please refer to our Return Policy for full details on how to initiate a return.

Do you ship to rural, RR, and remote areas?

Yes, we ship everywhere in Canada, including rural and remote areas. However, some rural, RR, and remote locations may not be eligible for free shipping. In such cases, you will have the option to cancel your order for a full refund. We are continuously working to expand our free shipping coverage.

Where are you located and where do you ship from?

BrakeUp is based in Canada and distributes products from a network of warehouses across the country — from Quebec and Ontario to Alberta and British Columbia — ensuring fast delivery times nationwide.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this to monitor your delivery status directly with the carrier.

Still Have Questions?

Our team is here to help! Contact us and we'll get back to you as soon as possible.